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Resolving and closing a case

A case ends when the problem is fixed or when the town decides there was no violation. Chiban records which.

The problem was fixed​

On each finding, open More and choose Mark corrected. Enter Date corrected and an optional Note. When every finding on an order is corrected, Chiban marks the order Complied with.

When every finding is settled, Do this now reads Resolve the case. Choose it, or use Resolve the case under More actions at the top of the case. The case moves to Resolved. A case in court is ready to resolve once any fine is paid.

The finding was wrong​

Open More on the finding and choose Withdraw. Why it is withdrawn is required. A finding that was already in a notice or order stays on record as withdrawn.

  • If every finding is withdrawn and nothing was sent or issued, the case goes back to Investigating by itself.
  • If something was sent or issued, Do this now reads Record no violation. Choose it and confirm. The case ends at No violation found, and from there it can only be closed.
  • An open draft order that includes a withdrawn finding must be discarded and redrafted.

Close the case​

A Resolved or No violation found case shows Close the case. Choose it, enter the Reason for closing, and confirm. The case then shows Closed, with the date, and cannot be moved to another status.

The demo has no resolved or closed case, so its Closed tab is empty.

What the public site shows​

A case starts private to town staff. To show it, open Visibility and choose Show the case on the public site, then write a Public summary. The public page for the parcel then shows the case number, status, dates, the summary, the public complaint text, the provisions cited and the numbers of issued orders. Photos and other documents stay private until you show them one at a time.

Each complaint on the case needs public text first. Under Complaints, Write the public text and remove anything that could identify the complainant. Chiban refuses to publish while any complaint has none. To take a case off the site, choose Hide the case from the public site.

See what the public sees on the case opens the public page.