Paying fees online
The fee for an application is worked out from your answers on the form. It appears under Fees and payment at the bottom of the application, line by line, with what has been paid and the balance. Before the fee is known, the page shows an estimate and when it will be due, for example "when the town approves the application".
Paying
When a balance is due, a Do this now box at the top of the application shows a button such as Pay $46.35.
- Open the application from Your applications. Applications that owe money sit under Needs you with the amount.
- The line under the button names any card fee the town passes on, for example "Paying online adds a $1.35 card convenience fee." The button shows the total with that fee included.
- Choose the button. Chiban sends you to the card payment page.
- When you come back, the Payment received page lists what the payment covered and the total. Choose Open your receipt to get the receipt as a PDF in a new tab.
The receipt also stays on the application, under Payment history, as a link named for the receipt number.
If the payment page is slow to confirm, you land on Payment processing and Chiban checks again for you. The application meanwhile says a card payment is waiting for the payment service to confirm. If the card is declined, you land on Payment declined. Nothing was charged and the fee is still due, and the page links back to the application to try again.
You can also pay in person. The counter takes cash, check and card, and the payment shows up in the same history.
Practice payments
On a practice installation such as the demo, a notice reads "SIMULATED: no card was charged. This is a practice payment." on the payment pages.
Refunds and corrections
The applicant's pages have no button for a refund or a correction. Those go through the town office, where finance staff handle them.