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Wording of emails

Chiban emails applicants, staff, reviewers and boards when an application is received, a fee is due, a permit is issued, an inspection is booked, a deadline is near and in other cases. Open Settings, then Notification wording to change what each message says. They are grouped by who gets them.

  • To applicants and contractors: Application received, Fees due, Payment received, Permit issued, Application denied, Inspection scheduled, Inspection cancelled, Inspection result, Permit corrected, Permit corrected with the contractor removed, and Board decision filed.
  • To staff: Deadline coming up and Deadline passed.
  • To reviewers: Review requested.
  • To boards: Board comments requested.

Edit a message​

  1. Choose the message from the list. It opens with the Standard wording.
  2. Change the Subject and the Message. Leave a blank line between paragraphs.
  3. To add a detail, select a field under Fields this message can use. It goes in at the cursor. For the application received message these are the application number, the applicant's name, the town name and the link.
  4. Read the result under Preview with sample details, which fills in a sample application.
  5. Choose Save draft or Put into use. See how changes are saved and put into use.

Chiban adds the link at the end of the message unless you place the Link field yourself. It leaves out a whole paragraph when none of the fields in it has a value, so an optional detail does not leave an empty line behind.

Reset to the standard wording goes back to what Chiban shipped.

The link in each message opens the application. The wording of the permit itself is changed under forms, fee schedules and letters.

The demo does not allow edits here, and it does not deliver mail.